---
title: "Manage billing"
description: "Open the billing portal, cancel renewal, change payment details, and distinguish packs from membership."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.tryprosocial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage billing

ProSocial uses Stripe for payments, receipts, payment methods, and subscription
billing. ProSocial does not store your full card details.

## Open billing settings

1. **Open Settings**

   In ProSocial, choose **Menu**, then **Settings**.
2. **Find Your ProSocial access**

   The access card shows your active personal membership and its billing
   controls.
3. **Open the billing portal**

   Use the billing button to securely manage your payment method, invoices,
   and renewal through Stripe.

## Cancel a membership

Cancel through the billing portal. Cancellation stops renewal; it does not
retroactively refund the current paid period. Your access continues through
the end date shown in the portal unless another account action, such as account
deletion, ends it sooner.

## One-time packs

A pack purchase is not a recurring subscription. It grants the named pack
only. Stripe sends the payment receipt. If you bought a pack before creating
an account, ProSocial emails you a link to claim it.

## Promotion codes

Enter a valid promotion code in the ProSocial checkout where the offer-code
field appears. The purchase page determines what is being sold; a code cannot
change a pack checkout into a different product.

## Refund or payment question

Email [support@tryprosocial.com](mailto:support@tryprosocial.com). Include the
account email, purchase date, and the product name. Do not send card numbers or
other payment credentials.

Source: https://support.tryprosocial.com/account/billing/index.mdx