---
title: "Contact support"
description: "Reach the ProSocial team and include the details that make a problem faster to solve."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.tryprosocial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

## What to include

- the email address on your ProSocial account;
- the page or feature you were using;
- what you expected to happen;
- what happened instead, including the exact error message;
- the approximate date, time, and timezone;
- your browser and device;
- a screenshot, if it does not expose another person's private information.

For a purchase question, include the product name and purchase date. Do not
send a card number, password, authentication code, assessment answers, private
conversation transcript, or API credential.

## If you cannot sign in

Email from the address on your account when possible. If that address is no
longer available, explain that in the message. Support may need to verify
account ownership before discussing private account details.

## Immediate danger

ProSocial is not an emergency service. If you or someone else is in immediate
danger, contact local emergency services.

Source: https://support.tryprosocial.com/troubleshooting/contact-support/index.mdx