---
title: "Troubleshooting"
description: "Fix common sign-in, loading, microphone, camera, and account problems."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.tryprosocial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

Start with the article closest to what you see:

- [Sign-in or loading problems](/troubleshooting/sign-in-and-loading/)
- [Microphone, camera, or audio problems](/troubleshooting/audio-and-camera/)
- [Contact support](/troubleshooting/contact-support/)

## A safe first reset

1. Save or finish any answer currently in progress.
2. Refresh the page once.
3. Confirm that your internet connection is stable.
4. Sign out and back in if the problem is account-specific.
5. Try a current version of Chrome, Safari, Firefox, or Edge.

Avoid repeatedly submitting a purchase or assessment answer while a page is
stuck. If you are unsure whether an action completed, contact support first.

Source: https://support.tryprosocial.com/troubleshooting/index.mdx