---
title: "Fix sign-in or loading problems"
description: "Recover from a sign-in loop, blank page, stale session, or feature that will not open."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.tryprosocial.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix sign-in or loading problems

## Sign-in loop

1. Close extra ProSocial tabs.
2. Return to [v2.tryprosocial.com](https://v2.tryprosocial.com/) and sign in
   again.
3. Allow cookies for the ProSocial site.
4. Temporarily disable a privacy extension that blocks sign-in requests, then
   retry.
5. If you use a managed work or school browser, ask the administrator whether
   its policy blocks the sign-in provider.

## Blank or stale page

Refresh once after saving any current answer. If the page still looks stale,
open ProSocial in a new tab. A private-browsing window can help determine
whether cached site data or an extension is involved.

## A pack or assessment will not open

Confirm that you are signed in and that the pack appears in **Library**. If
another pack is active, return to its current step or switch packs from the
Library instead of opening an unrelated exercise directly.

## Still stuck

Use the [support checklist](/troubleshooting/contact-support/) so the team can
find the problem without asking you to repeat the basics.

Source: https://support.tryprosocial.com/troubleshooting/sign-in-and-loading/index.mdx