Sign-in loop
- Close extra ProSocial tabs.
- Return to v2.tryprosocial.com and sign in again.
- Allow cookies for the ProSocial site.
- Temporarily disable a privacy extension that blocks sign-in requests, then retry.
- If you use a managed work or school browser, ask the administrator whether its policy blocks the sign-in provider.
Blank or stale page
Refresh once after saving any current answer. If the page still looks stale, open ProSocial in a new tab. A private-browsing window can help determine whether cached site data or an extension is involved.
A pack or assessment will not open
Confirm that you are signed in and that the pack appears in Library. If another pack is active, return to its current step or switch packs from the Library instead of opening an unrelated exercise directly.
Still stuck
Use the support checklist so the team can find the problem without asking you to repeat the basics.