For product, access, purchase, or account help, email support@tryprosocial.com.
For privacy questions or data-rights requests, email support@scienceofpeople.com.
What to include
- the email address on your ProSocial account;
- the page or feature you were using;
- what you expected to happen;
- what happened instead, including the exact error message;
- the approximate date, time, and timezone;
- your browser and device;
- a screenshot, if it does not expose another person’s private information.
For a purchase question, include the product name and purchase date. Do not send a card number, password, authentication code, assessment answers, private conversation transcript, or API credential.
If you cannot sign in
Email from the address on your account when possible. If that address is no longer available, explain that in the message. Support may need to verify account ownership before discussing private account details.
Immediate danger
ProSocial is not an emergency service. If you or someone else is in immediate danger, contact local emergency services.