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Troubleshooting

Fix common sign-in, loading, microphone, camera, and account problems.

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Start with the article closest to what you see:

A safe first reset

  1. Save or finish any answer currently in progress.
  2. Refresh the page once.
  3. Confirm that your internet connection is stable.
  4. Sign out and back in if the problem is account-specific.
  5. Try a current version of Chrome, Safari, Firefox, or Edge.

Avoid repeatedly submitting a purchase or assessment answer while a page is stuck. If you are unsure whether an action completed, contact support first.

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